TERMS & CONDITIONS
Bookings, Deposit and Payments, discounts and cancellation policy
Payments may be made online in EUROS through our website TRULYSPANISH (credit cards: Visa, MasterCard, American Express, Diners Club, JCB, Citicorp) or via Bank Transfer to ES97 2100 2076 8202 0021 0951.
Deposits and final payments are due in our office by the due date. Please refer to your Booking Agreement details, account or invoice for exact payment due dates or contact our office.
Deposit payment: 40% of the total amount
. Booking will not be completed until the deposit is paid.
Full payment: At latest, 1 month before
(30 days) your course starts (60% pending amount).
This means, if you book your Truly Spanish Experience without much time in advanced, you could pay the full amount (deposit + full payment) 30 days before the start date of your course.
Please understand, in order to develop our job to a very high standard and prepare your tailored programme in advanced, we need at least a month to make sure everything is properly arranged.
ADD ANOTHER PACKAGE TO YOUR BOOKING AND ENJOY A REMARKABLE DISCOUNT
From November to April
|Week 4 or More
From May to October
|Week 4 or More
Please notice that TS Golden Package is the best and cheapest option for you if your intention is to study Spanish with us for long periods or you want to combine different packages.
BOOKING IN ADVANCE DISCOUNT
If you book your TRULY SPANISH PACKAGE 6 month before the start date or sooner than that, Truly Spanish will apply a 10% discount.
- 4 or more people booking 5% DISCOUNT
- 6 or more people booking 10% DISCOUNT
Please notice that this remarkable discount can only be applied in case you make the booking as a group.
This discount will be applied to every student in the group.
If you have to cancel due to a health problem or emergency which evidence can be provided, Truly Spanish will refund your payment as follows:
- Cancellation before 60 days from the start date of your course
Truly Spanish will refund the total amount you paid, except an administration fee of 85€.
- Cancellation within last 60 days before the start date of your course
Truly Spanish will refund the total amount, except the 40% deposit.
Truly Spanish will give you a voucher valued at 50% of your deposit for your next course with no expiration date.
Full amount of every package should be received by truly Spanish, which means costs involved in the transaction by your bank or any intermediary will be covered by the student.
Fight will be covered by the student.
Truly Spanish is an exclusive experience and all your planned activities will be included in the price of the course, even extra activities you book in advanced.
However, there are certain expenses that are not included in the price of your course such as alcoholic drinks at our resort, although the price would be symbolic as they will be cheap as special offer for our students. As well as when the student wants to go to restaurants or clubbing. If the booked activity requires a monitor or expert, or specific equipment will not be included, such as Jet Ski, scuba diving, hiring a car or motorbike, and this type of activities.
Please notice we will book the activities or special services in advanced so we will negotiate the best price for our students, most of the times getting a better deal than regular customers can find in the market.